Strengthen your position in the market with service orientation, competitiveness, and customer satisfaction. An efficient user service with a customizable scheduler will help you to achieve your goal.

Innovative Support
GeoCom® Helpdesk is a support system that irrespective of type of business helps you solve problems that may arise in enterprises with close customer relationships.
GeoCom® Helpdesk is based on the Lotus Domino groupware. An information pool with pending queries, work flow for escalation and direct access to knowledge-bases ensures a quick solution for a problem and enhances customer relationships.

Efficient Strategy for a Solution
With GeoCom® Helpdesk the call form can be filed by the user himself or by a customer service agent (Hotline). Direct access to relevant information and previously solved problems will help to answer customer questions without delay. More complex problems will be classified so that the trouble-ticket is instantly delegated to the responsible service engineer or to second-level-support.
At the same time an e-mail notice or the start of a deadline monitor can be triggered. For the responsible supervisor GeoCom® Helpdesk gives a detailed overview of all pending queries with the possibility to intervene.

Adaption to any Environment
A perfect customer service and order management can only be achieved if the entire information pool can be seamlessly integrated. That means using GeoCom® Helpdesk enables to utilise already existing knowledgebases as data sources covered by a standardized interface.

Rapid Communication  
Simple and fast communication is an important building block for efficient teamwork. Thus, with the integrated TAPI-support, telephone connections are easily made by mouseclick just like sending messages from the integrated e-mail system to call center agents or support departments. GeoCom® Helpdesk can easily be installed with a few mouseclicks only. More than 1000 configuration parameter provide you with individual customer specific adjustments.

Customer specific requirements
Extensions to GeoCom® Helpdesk are offered by ISG Information Systems GeoCom GmbH.