Customer care is one of the most important factors that influences a company's success. Only those who have - independent from time and place - relevant information about customer relations, can take advantage for competition.


Innovative information system
GeoCom® Customer & Contacts is a customer and marketing related information system, that is based on the groupware-platform Lotus Domino. An non-restricted information-pool containing features to all customer relations like contact profiles, projects, offers and transactions makes sure that staff members are permanently up-to-date. The complete history of a customer's relationship is available without permanently being online. This means all administration tasks can be carried out completely at every location - from home office or remote during a business trip.

Efficient customer management  
GeoCom® Customer & Contacts supports different activities such as the acquisition of new customers, the cultivation of the customer's relationship as well as the supervision of current and future transactions. Operating with GeoCom® Customer & Contacts means to have more facilties to support the own organization of pending tasks. Hereby users can sign up activities related to customers (e.g. phone calls or correspondence) with a re-submission date.
Additionally it is possible to make comments on specific activities and delegate or forward documents to other persons. Following the idea of a comprehensive knowledge-management it is also possible to import existing master data from other sources to GeoCom® Customer & Contacts.

Full integration possibilities  
A perfect customer managment only can be performed if the entire office backround can be integrated - e.g. MS-Word or MS-Excel. Documents can be embedded into the database as attachment or as OLE-objects. Finally, standard activities like correspondence or mailing can be recorded without necessarily using other applications, e.g. word processing systems.  

Telecommunication facilities  
Fast and easy communication is an important asset within modern teamwork. Via the TAPI-system users can initiate phone calls by a single mouse click. The integrated e-mail-system enables staff members to communicate with other employees or to stay in contact with customers and business partners. Notes e-mail is fully compatible to standards SMTP and X.400.